At sur3a, we want every order to be right.
Return and Exchange Requests
Return or exchange requests must be made on the same day the order is delivered. Please contact us with your order number on the day of delivery.
Exchanges
Approved exchanges are completed within 1–2 days.
Condition
To be eligible, the product must be unused, in its original condition, and returned with all original items, accessories and packaging.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, contact us on the day of delivery with your order number and clear photos or a video of the issue. We will arrange an exchange or the appropriate solution.
Refunds
Once a returned product is received and inspected, and the return is approved, the refund will be processed. For change-of-mind returns, any delivery or return charges may be deducted.
Non-Returnable Products
Some hygiene and personal-care products cannot be returned once opened or used.
Contact Us
supportsur3a@gmail.com – please include your order number.